Hi, please read on to find out about our covid-19 policies and procedures.

  1. When making an appointment - please ensure you, or someone in your household, has not recently (within the past 14 days) travelled outside of British Columbia or have been exposed to or are someone who is ill, has a fever, dry cough, or fatigued.

  2. After making a booking, you will receive an email containing:

    • Fillable PDF consent form
    • A link to the BC COVID-19 Symptom Self-Assessment Tool
    • Procedures for patients of Aloe Massage Therapy
    • Information regarding the requirement for a phone call 1 day prior to treatment, and that failure to connect will result in the appointment being cancelled

    The self-assessment tool must be completed at least 1 day before your scheduled appointment.

  3. We are required to call you the day before your appointment, at this time, you will be asked:

    • To confirm that you have not travelled outside of British Columbia
    • To confirm that you have completed the BC COVID-19 Symptom Self-Assessment Tool
    • To discuss our policies and procedures
    • This call may come from your therapist’s personal phone. N.B., we need to hear from you in order to confirm your upcoming appointment. Failure to do so will lead to the cancellation of your appointment.
  4. The morning of your appointment - Please re-evaluate if any of the above has changed and CANCEL if necessary - there will be NO cancellation fee charged.
  5. We will not be printing receipts until further notice. Your treatment receipt will be emailed to you and will include information about method of payment.
  6. No waiting allowed in the common area. The clinic door will be opened a couple of minutes before your appointment time, please avoid arriving early, if you do please remain outside the building or in our hallway and wait for your therapist to open the door for you.
  7. Please avoid bringing non-essential belongings into the clinic (shopping bags, food/beverages, bikes)
  8. Please do not bring any family members to your appointment unless the client is a minor or the client is in need of assistance, as there will not be any chairs in the reception room.
  9. All treatments will end at their scheduled time to avoid inadvertent contact with others in the shared office space.
  10. We are ever so sorry to say this but, we have removed the candy bowl (and there will be no access to the water tower).
  11. We have removed the blankets from the treatment table as they cannot be appropriately cleaned (we do still have table heaters under a vinyl cover), and will do our best to keep the room temperature on the warmer side.
  12. You will be required to use hand sanitizer upon entering the office, and at various other times as deemed necessary (face touching, using POS machine, inadvertently touching door handles, etc.)
  13. Masks are required for the durantion of your appointment and in all parts of the building (hallways, washrooms, elevator, and lobby) lease bring a mask (preferred) - we can supply you with a disposable mask ($1.00) if you find that a cloth mask is restricting your breathing when laying face down on the massage table.

What you can expect from us:

  1. We will be wearing masks and cleaning all contact areas between all appointments.
  2. Extra time is scheduled between treatments to allow for enhanced cleaning.
  3. Hand washing will continue to occur directly before and immediately after treatment. Additionally, we will be using disposable wipes to open and close doors.
  4. Treatment times amongst RMTs are staggered to avoid inadvertent contact with other staff/patients. Patients will be asked to remain in the treatment room for a moment, during the unlikely event that another therapist and/or patient is in the reception area.
  5. Everything will take place within the treatment room (unless you require the POS machine).
    • All of our usual payment options (except cash) will be available with the addition of e-transfer.
    • We strongly encourage direct billing to third party insurers to avoid the need for the POS machine.
  6. We will no longer be sharing computers, or any other office equipment.
  7. We will self monitor daily (using the same assessment tool as you) and if we are feeling any of the symptoms identified in the checklist, we will cancel your appointment.

Other:

  1. The bathroom is shared with other tenants on the floor, and we can not guarantee its cleanliness
  2. Our building is currently operating under reduced hours (8am-4pm). This means we may need to meet you downstairs outside the main building doors. If this is the case, you will be advised during your phone call the day before your appointment.

Please let us know if you have any concerns and/or questions.